Terugbetalingsbeleid
Return Policy
We offer a 30-day return period. This means you have up to 30 days after receiving your order to request a return.
To qualify for a return, the item must be in the same condition as you received it: unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.
Would you like to return an item? Please contact us first at info@chevanti.com. Note: return shipments must be sent to the return address we will provide via email. Do not send items back without contacting us first, otherwise we unfortunately cannot accept the return.
For any questions about returns, feel free to contact us at info@chevanti.com.
Damages and issues
Please inspect your order upon receipt and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item. We will work with you to find a suitable solution.
Exceptions / non-returnable items
Some items cannot be returned, such as perishable goods (like food, flowers, or plants), custom-made products (like personalized items or special orders), and hygiene products (like cosmetics). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Have a question about a specific item? Please contact us.
⚠️ Please note: sale items and gift cards cannot be returned.
Exchanges
Want to exchange something? The fastest way is to return the current item. Once your return is approved, you can place a new order for the desired item through our webshop.
Right of withdrawal for the European Union (14-day cooling-off period)
If your order was delivered within the European Union, you legally have the right to cancel or return your order within 14 days – for any reason, without justification.
As described above, the item must be in the same condition as you received it: unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.
Refunds
Once we have received and inspected your return, we will notify you whether the refund has been approved. If approved, the refund will be automatically processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
If it has been more than 15 business days since approval and you have not received your refund, please contact us at info@chevanti.com.
